Contact
Email us at support@SkinResearchInstitute.com or give us a call at (800) 958-1094 and one of our friendly customer service representatives will be more than happy to help.
Refund Policy
Your happiness is a top priority at the Skin Research Institute. If you’re not 100% happy with your purchase for any reason at all, you’re able to receive a refund within 60 days of your purchase.
If you’re not happy with your SRI DryQ, all you have to do is return it within 60 days of your order date. To ensure you get your refund processed successfully, you must include an RMA #.
Here’s a clear breakdown of the return process:
1. Call us at 1-800-958-1094 or send an email to: Support@SkinResearchInstitute.com to start the return process — within 60 days of placing your order.
2. From here, one of our award-winning Customer Success Team members will provide the two things you need to process your return — your return authorization number (RMA#) and the mailing address to the proper Authorized Return Center.
3. Send your product back to the address provided with the RMA # and you will receive your refund.
Please note: You are responsible for paying for the shipping + handling fee associated with shipping the product back to the Authorized Return Center.
Your Information is Secure - All online orders are 100% secure. We do not share your personal information without your explicit consent.
Customer Satisfaction is Our #1 priority - The SRI DryQ is lightweight, powerful, and it folds for easy storage and travel needs! Don’t miss out!
We conducted extensive research and development so we know our high-quality products will last you for years, but we still give our customers a one-year warranty in case anything happens!
If you experience any technical issues with any of Skin Research Institute's products, we’ve got your back with a 1-Year Warranty.
We aim to make this process as simple as possible with transparent details and directions should you have to activate your warranty.
Here’s a clear breakdown of the warranty process:
1. All manufacturing defects and technical issues are covered if your blow dryer stops working.
2. Once you contact our customer success team, they’ll provide a return authorization number (RMA#) and the address of the proper Authorized Return Center to ship the product back.
3. Ship the product back to the Authorized Return Center address provided and receive your new DryQ soon after!
Please note: You will be responsible for a restocking fee of $39 — but we’ll cover the shipping & handling fees needed to get your defective product to the proper Authorized Return Center.If you have any questions or concerns throughout any part of the process, please don’t hesitate to contact our Customer Success Team!
Customer Success Team Hours:Support@SkinResearchInstitute.com
Toll Free Number: 1-800-958-1094
Mon - Fri: 6am-6pm Pacific Standard Time
Sat: 8am - 5pm Pacific Standard Time
Sun: 8am - 5pm Pacific Standard Time