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FREQUENTLY
ASKED QUESTIONS
Shipping & Customer Service • Functionality • Health & Safety
SHIPPING & CUSTOMER SERVICE
The Infrarose Styler is officially back in stock and ships out within 48-hours after you place your order. Once in transit, typical shipping times are about 2-4 business days.
Refund Policy - Your happiness is a top priority at the Skin Research Institute. If you’re not 100% happy with your purchase for any reason at all, you’re able to receive a refund within 60 days of your purchase.
If you’re not happy with your SRI Infrarose Styler, all you have to do is return it within 60 days of your order date. To ensure you get your refund processed successfully, you must include an RMA #.
Here’s a clear breakdown of the return process:
1. Call us at 1-800-958-1094 or send an email to: Support@SkinResearchInstitute.com to start the return process — within 60 days of placing your order.
2. From here, one of our award-winning Customer Success Team members will provide the two things you need to process your return — your return authorization number (RMA#) and the mailing address to the proper Authorized Return Center.
3. Send your product back to the address provided with the RMA # and you will receive your refund.
Please note: You are responsible for paying for the shipping + handling fee associated with shipping the product back to the Authorized Return Center.Your Information is Secure- All online orders are 100% secure. We do not share your personal information without your explicit consent.
Customer Satisfaction is Our #1 priority- The Infrarose Styler helps you get sexy, sleek, straight hair while promoting the hair-strengthening benefits of red light technology! Don’t miss out!
We conducted extensive research and development so we know the Infrarose Styler is a high-quality product that will last you for years, but we still give our customers a one-year warranty in case anything happens!
If you experience any technical issues with your Infrarose Styler, we’ve got your back with a 1-Year Warranty.
We aim to make this process as simple as possible with transparent details and directions should you have to activate your warranty.
Here’s a clear breakdown of the warranty process:
1. All manufacturing defects and technical issues are covered if your Infrarose Styler stops working.
2. Once you contact our customer success team, they’ll provide a return authorization number (RMA#) and the address of the proper Authorized Return Center to ship the product back.
3. Ship the product back to the Authorized Return Center address provided and receive your new Infrarose Styler soon after!
Please note: You will be responsible for a restocking fee of $17.99 — but we’ll cover the shipping & handling fees needed to get your defective product to the proper Authorized Return Center.If you have any questions or concerns throughout any part of the process, please don’t hesitate to contact our Customer Success Team!
Customer Success Team Hours:Support@SkinResearchInstitute.com
Toll Free Number: 1-800-958-1094
Mon - Fri: 6am-6pm Pacific Standard Time
Sat: 8am - 5pm Pacific Standard Time
Sun: 8am - 5pm Pacific Standard Time
FUNCTIONALITY
The SRI Infrarose Styler heats to max temperature in under 30 seconds. If you’re using another temperature setting, heat up time will be even shorter.
Yes! The Infrarose Styler heats up to max temperature of 450°F in just 30 seconds. In our tests, this temperature worked on the thickest, curliest hair, and straightened in just a few short passes. Our ceramic-coated titanium plates heat up quickly and distribute heat evenly for smooth, fast straightening for even the thickest hair.
Yes! The SRI Infrarose Styler, while powerful, is also gentle and highly adjustable. You can change the temperature to your preferred settings, to any temperature 210-450°F. Its ceramic-coated plates and infrared heating help heat hair evenly and minimize heat damage. For brittle or damaged hair, we recommend temps 250-300°F.
Yep! The SRI Infrarose Styler offers dual voltage, so it will work internationally.
HEALTH & SAFETY
The lighter settings can help elderly hair, that is generally light and brittle, with also does well with our gentle heating system.
The SRI Infrarose Styler will shut off automatically after 60 minutes if left plugged in. It also has a swivel cord to prevent tangling.
Yes! Infrared Heating heats hair from within and seals in moisture, minimizing the damage associated with traditional straighteners. And ceramic-coated plates help ensure even distribution of heat. The Infrarose Styler is made to be good for your hair.
Yes—the Infrarose Styler is built for daily use. Its numerous health-conscious help ensure that you get the gentlest straightening with minimizing heat damage. Your hair will be healthy, sleek and lustrous.
THE NEW INFRAROSE STYLER
If you’re sick of damaging your hair with cheap straighteners, then this is the flat iron for you. You’llget salon-straight hair that helps stay thick, healthy, and gorgeous—every day. Do your hair a favor,and order today.
Order Now
60 DAY SATISFACTION GUARANTEE
Refund Policy - Your happiness is a top priority at the Skin Research Institute. If you’re not 100% happy with your purchase for any reason at all, you’re able to receive a refund within 60 days of your purchase.
If you’re not happy with your SRI Infrarose Styler, all you have to do is return it within 60 days of your order date. To ensure you get your refund processed successfully, you must include an RMA #.
Here’s a clear breakdown of the return process:
1. Call us at 1-800-958-1094 or send an email to: Support@SkinResearchInstitute.com to start the return process — within 60 days of placing your order.
2. From here, one of our award-winning Customer Success Team members will provide the two things you need to process your return — your return authorization number (RMA#) and the mailing address to the proper Authorized Return Center.
3. Send your product back to the address provided with the RMA # and you will receive your refund.
Please note: You are responsible for paying for the shipping + handling fee associated with shipping the product back to the Authorized Return Center.
Your Information is Secure - All online orders are 100% secure. We do not share your personal information without your explicit consent.
Customer Satisfaction is Our #1 priority - The Infrarose Styler helps you get sexy, sleek, straight hair while promoting the hair-strengthening benefits of red light technology! Don’t miss out!
1 YEAR WARRANTY
We conducted extensive research and development so we know the Infrarose Styler is a high-quality product that will last you for years, but we still give our customers a one-year warranty in case anything happens!
If you experience any technical issues with your Infrarose Styler, we’ve got your back with a 1-Year Warranty.
We aim to make this process as simple as possible with transparent details and directions should you have to activate your warranty.
Here’s a clear breakdown of the warranty process:
1. All manufacturing defects and technical issues are covered if your Infrarose Styler stops working.
2. Once you contact our customer success team, they’ll provide a return authorization number (RMA#) and the address of the proper Authorized Return Center to ship the product back.
3. Ship the product back to the Authorized Return Center address provided and receive your new Infrarose Styler soon after!
Please note: You will be responsible for a restocking fee of $17.99 — but we’ll cover the shipping & handling fees needed to get your defective product to the proper Authorized Return Center.
If you have any questions or concerns throughout any part of the process, please don’t hesitate to contact our Customer Success Team!
Customer Success Team Hours:
Support@SkinResearchInstitute.com
Toll Free Number: 1-800-958-1094
Mon - Fri: 6am-6pm Pacific Standard Time
Sat: 8am - 5pm Pacific Standard Time
Sun: 8am - 5pm Pacific Standard Time